Refund policy

Please contact us at shop@trishandersenstudio.com to request a return, exchange or merchandise credit.

TA STUDIO accepts returns for refund on unused merchandise in original condition if customer contacts Quiet Town within fifteen (15) days of delivery of said items. 

TA STUDIO will provide a return label, but the cost of the label will be deducted from the refund amount. Using TA STUDIO label will avoid the hassle of going to the shipping store and usually costs much less than purchasing on your own. Package must be postmarked within 5 days of receiving the label. TA STUDIO reserves the right to charge a 10% restocking fee for items sent back later than 5 days. 

Item(s) must be returned in original and unused condition. Items must be free of any pet hair, stains or strong odors. Customers will be charged a flat $15 inspection/restocking fee if items do not comply with above requirements.

We do not refund original shipping costs.

TA STUDIO will provide shipping labels for all unused merchandise for Exchange if returned within (30) days of delivery (U.S. only).

Upon receiving returned items, TA STUDIO will issue merchandise credits equal to the value of the item or a refund, dependent on the reason for return. 

All returns are at the customers risk. TA STUDIO is not responsible for packages lost in transit. Please take care in packaging returned items. TA STUDIO is not responsible for items damaged in transit due to improper or insufficient packaging.

All merchandise returned without consent from TA STUDIO will be subject to a 10% restocking fee.