FAQs

SHOP FAQs

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Q: When will my order ship?

A: Orders are processed Monday-Friday. Please allow 24 hours for your order to be processed. The mats are all made to order and drop ship directly from our manufacturer in 4-5 days.  Orders are shipped via FEDEX parcel post from Georgia. Transit times are typically 2-7 business days depending on location. 

 

Q: Do you offer expedited shipping?

A: Yes, we can offer expedited shipping options. Please email us at shop@trishandersenstudio.com before placing your order to make arrangements.

 

Q: Do you accept returns or exchanges?

A: Yes! We offer refunds (for the cost of product only) if we hear from you within 15 days of receiving the goods. The product must be unused. Exchanges or store credit are available between 15-30 days of you receiving the goods. Please visit the Returns and Shipping link below for more info.

 

Q: Do you ship internationally?

A: We unfortunately do not ship internationally at this time. We may explore this option in the future so please feel free to sign up for our mailing list to stay in the loop.

 

Q: Is there a local pick up location? 

A: All Floor Mats are made to order and drop ship from our manufacturer so we do not have any mats in stock for pick up. 

 

Q: Do you make custom-sized floor mats?

A: We wish! These are the only sizes available. We have had customers lay multiple mats next to each other to cover more area fairly seamlessly. They are also easily cut with a box cutter and straight edge if you need a smaller size or oddly shaped fit.

 

Q: Can I use my floor mat outdoors?

A: You can! But we recommend only using in areas like fully covered porches and balconies because direct sunlight will cause them to fade over time drastically.

 

Q: How do I clean my Floor Mat? 

A: The Floor Mats are machine washable on warm setting with laundry detergent (no bleach). Air dry flat. Ensure the mat is dry before placing on floor and place only on a dry floor. You can also spot clean with dish soap and a towel. 

 

 

GENERAL FAQs

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Q: WHEN WILL YOUR RUG LINE LAUNCH?

A: We are working on a rug line inspired by the rainbow stair runner Trish made for her house. Unfortunately we are experiencing MAJOR delays due to Covid and so we do not have a launch date or pricing just yet. We will be offering 3 styles in a full size range as well as a custom option. Please sign up for our mailing list to stay in the loop! We can’t wait to be able to finally get these out there!

 

Q: DO YOU HAVE ARTWORK FOR SALE?

A: Yes! You can see the currently available works here.  We are happy to provide pricing upon request at info@trishandersenstudio.com

 

Q: DO YOU TAKE COMMISSIONS?
A: Yes, we take commissions! Commissions are priced based on size and complexity. Lead time is typically 4-6 weeks once sketches are approved and the commission is on our schedule.  Please email us at info@trishandersenstudio.com for more info. 

 

Q: CAN YOU CREATE A CUSTOM RUG OR TURN MY ART INTO A RUG?

A: Trish does not take commissions for rugs. She loves to collaborate but will not fabricate or replicate others’ work. We will be launching a rug line in the coming months. Please sign up for our mailing list to stay in the loop. 

 

Q: WHAT IS THE TOOL YOU ARE USING CALLED?

A: Trish uses a tool called a single needle tufting gun. It is typically used in rug manufacturing but she uses it to create her art. You can see more about her studio and process here



Q: DO YOU OFFER WORKSHOPS? OR STUDIO VISITS?

A: Trish does not currently offer workshops but maybe in the future! Due to Covid concerns, we are doing studio visits on a case by case basis. Please reach out and let us know when you will be in town at info@trishandersenstudio.com.


Q:
DO YOU DO BRAND COLLABORATIONS OR PROMOTION VIA INSTAGRAM?
A: We are always down to collaborate! Please give us a shout at info@trishandersenstudio.com.