SHIPPING & RETURNS
TRISH ANDERSEN STUDIO SHOP POLICES
We accept orders for delivery to addresses and P.O. boxes in the continental United States, Alaska, Hawaii and the District of Columbia. We do not offer international shipping at this time, please sign up for our mailing list for any updates on this.
Please note that TA STUDIO does not ship to APO/FPO addresses or hotels. When estimating package delivery time, please note all orders are made to order and drop ship from our supplier in Georgia.
Shipping costs depend on several factors - including your location and weight of the order - and will be provided on the checkout screen.
Please allow 24 hrs for your order to process. We only ship Monday-Friday. Shipping times tend to be 2-7 business days. If you need expedited or special services, please reach out prior to ordering to confirm we can accommodate your request. Please note that due to COVID shipping times can be longer than usual across all shipping platforms and this is completely out of our control. Patience and grace is appreciated!
After our manufacturer drop ships your order, you will receive a Shipping Confirmation. The Shipping Confirmation will include the shipping method for your package and a tracking number. If you do not receive this email within 6 days, please check your spam folder first and then email us at firstname.lastname@example.org if you still did not receive it.
TA STUDIO is not responsible for tracking your package once the order has been processed and has left the warehouse.
If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you understand and accept that delivery at that address is evidence of delivery and fulfillment of the sale contract by TA STUDIO in the same way as if the goods had been delivered to you.
We cannot partial ship to two different addresses. If you need items sent to separate addresses you will need to place two different orders.
If your order is ‘Returned to Sender’ due to an address mistake by the customer or neglect to pick up from carrier, customer will be responsible for costs of re-shipping.
Please email email@example.com if you have any questions related about your order.
TA STUDIO is not responsible for lost/stolen/missing packages.
Customers must reach out to the carrier immediately before contacting us. TA STUDIO will do everything they can to assist in locating your package.
On occasion, packages are picked up by others by mistake, stolen or delivered to the wrong address. Please ship your order to a safe and reliable location.
DAMAGES OR DEFECTIVE MERCHANDISE
If the merchandise is damaged or defective upon receiving, TA STUDIO must be notified within 5 days of receipt of the goods to qualify. Pictures of damaged product and packaging are required. TA STUDIO will provide a return label if applicable and send a replacement order if available.
Please be nice and respectful when emailing about orders. We are real people who want to happily resolve any shipping issues :)
Please contact us at firstname.lastname@example.org to request a return, exchange or merchandise credit.
TA STUDIO accepts returns for refund on unused merchandise in original condition if customer contacts TA STUDIO within fifteen (15) days of delivery of said items.
TA STUDIO will provide a return label, but the cost of the label will be deducted from the refund amount. Using TA STUDIO label will avoid the hassle of going to the shipping store and usually costs much less than purchasing on your own. Package must be postmarked within 5 days of receiving the label. TA STUDIO reserves the right to charge a 10% restocking fee for items sent back later than 5 days.
Item(s) must be returned in original and unused condition. Items must be free of any pet hair, stains or strong odors. Customers will be charged a flat $15 inspection/restocking fee if items do not comply with above requirements.
We do not refund original shipping costs.
TA STUDIO will provide shipping labels for all unused merchandise for Exchange if returned within (30) days of delivery (U.S. only).
Upon receiving returned items, TA STUDIO will issue merchandise credits equal to the value of the item or a refund, dependent on the reason for return.
All returns are at the customers risk. TA STUDIO is not responsible for packages lost in transit. Please take care in packaging returned items. TA STUDIO is not responsible for items damaged in transit due to improper or insufficient packaging.
All merchandise returned without consent from TA STUDIO will be subject to a 10% restocking fee.
PRODUCT IMAGE NOTICE
We have made every effort to display as accurately as possible the colors and images of our products on the website as they appear in real life. We cannot guarantee that your computer monitor's display of any color will be accurate.
Please read the descriptions carefully. Sweepable Shag floor mats are high quality digital prints of Trish's tufted artwork. THEY ARE NOT MADE FROM REAL YARN.
PRICES, SHIPPING COSTS and TAXES
All prices shown on the Website are in U.S. Dollars. TA STUDIO reserves the right to modify prices and shipping costs at any time without prior notice. The price of a product and shipping costs displayed on the Website or quoted by our customer service center at the time TA STUDIO provides you with confirmation of your order will be honored.
Actual shipping costs and applicable taxes will be reflected on the payment page before you place your order, and will also appear on the email you receive after placing the order (“Order Confirmation”, discussed below).
TA STUDIO currently operates in the state of Georgia and collects tax on orders shipping within Georgia. Sales and use taxes will vary based on the location to which products are being shipped. The actual sales tax associated with your purchase will be calculated at the time your order is to be shipped. Thereafter, you will receive an email advising that the order has shipped (“Shipping Confirmation”, discussed below).
Please note that changes to applicable law between the date your order is placed and the date you are sent a Shipping Confirmation may result in changes to the sales tax associated with your purchase.
TA STUDIO accepts payment via all major credit cards and Paypal. When placing an order on the Website, you will need to enter your payment details on the appropriate form. All credit and debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to TA STUDIO, you will need to contact your card issuer directly to resolve this problem. TA STUDIO will not be liable for any delay or non-delivery.
The amount of your purchase will be blocked on your credit card until your order is shipped. During this time, TA STUDIO (or its authorized partners) will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorized TA STUDIO to perform such checks and, where TA STUDIO deems necessary, to transmit or obtain information that you have provided, including your credit card number, in order to authenticate your identity, validate your credit card, obtain an initial credit card authorization and authorize a particular transaction.
Thereafter, you will be sent an Order Confirmation email and your credit card will be charged the applicable purchase price. The Order Confirmation will include the product(s) you ordered, the order number, the price and your billing and shipping addresses. The Order Confirmation constitutes the acceptance of your order by TA STUDIO and indicates the existence of a binding sales contract.
TA STUDIO is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls Specially Designated Nationals List, or to countries sanctioned by the U.S. Any such transactions will be declined.
To place an order through the Website, you may either:
(1) register and create an online account at www.trishandersenstudio.com.
(2) place an order as a guest without creating an account via guest checkout.
In order to create an Account, you are required to enter a unique user ID and password, as well as provide registration information, such as your name, phone number, street address, an active e-mail address and any additional information in accordance with the registration form prompts.