Shipping policy
We accept orders for delivery to addresses and P.O. boxes in the continental United States, Alaska, Hawaii and the District of Columbia. We do not offer international shipping at this time, please sign up for our mailing list for any updates on this.
Please note that TA STUDIO does not ship to APO/FPO addresses or hotels. When estimating package delivery time, please note all orders are made to order and drop ship from our supplier in Georgia.
Shipping costs depend on several factors - including your location and weight of the order - and will be provided on the checkout screen.
Please allow 24 hrs for your order to process. We only ship Monday-Friday. Shipping times tend to be 2-7 business days. If you need expedited or special services, please reach out prior to ordering to confirm we can accommodate your request.
After our manufacturer drop ships your order, you will receive a Shipping Confirmation. The Shipping Confirmation will include the shipping method for your package and a tracking number. If you do not receive this email within 6 days, please check your spam folder first and then email us at shop@trishandersenstudio.com if you still did not receive it.
TA STUDIO is not responsible for tracking your package once the order has been processed and has left the warehouse.
If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you understand and accept that delivery at that address is evidence of delivery and fulfillment of the sale contract by TA STUDIO in the same way as if the goods had been delivered to you.
We cannot partial ship to two different addresses. If you need items sent to separate addresses you will need to place two different orders.
If your order is ‘Returned to Sender’ due to an address mistake by the customer or neglect to pick up from carrier, customer will be responsible for costs of re-shipping.
Please email shop@trishandersenstudio.com if you have any questions related about your order.
LOST/STOLEN/MISSING PACKAGES
TA STUDIO is not responsible for lost/stolen/missing packages.
Customers must reach out to the carrier immediately before contacting us. TA STUDIO will do everything they can to assist in locating your package.
On occasion, packages are picked up by others by mistake, stolen or delivered to the wrong address. Please ship your order to a safe and reliable location.
DAMAGES OR DEFECTIVE MERCHANDISE
If the merchandise is damaged or defective upon receiving, TA STUDIO must be notified within 5 days of receipt of the goods to qualify. Pictures of damaged product and packaging are required. TA STUDIO will provide a return label if applicable and send a replacement order if available.